Exam Photo Resizer not working? Here's how to fix it
Most issues with Exam Photo Resizer are small and fixable in seconds. Work through these in order.
1. The tool won't load
Reload the page, or open it in a fresh tab. If an extension blocks scripts, try private (incognito) mode — Exam Photo Resizer needs JavaScript, which is on by default in every modern browser.
2. My image won't upload
Check that your file is a JPEG, PNG, or WebP and under 20 MB. If the file is larger than 20 MB, compress it on your device first or use a smaller resolution source. Also confirm nothing else on the page is blocking the file picker — try dragging the file onto the drop zone instead.
3. The dimensions don't match the portal requirement
Make sure you selected the correct exam preset, or entered the exact width × height from your exam's official notification. Many portals specify different sizes for photo and signature, so double-check you're preparing the right file type. Re-enter the pixel values and re-download if needed.
4. The file is still too large after compression
The KB target must match what your portal accepts. Try lowering the target or reducing the source resolution, then re-run auto-fit. If the image is a high-resolution phone photo, it may need more aggressive compression — that's normal and expected.
5. Nothing downloads
Check your browser's download location and pop-up/file settings. Many browsers quietly block automatic downloads from new sites. If the downloaded image looks blank, confirm your preview appeared correctly before downloading.
Still stuck?
Try a different current browser (Chrome, Firefox, Safari, Edge). The tool behaves identically everywhere, so a fresh environment usually resolves the last edge cases.
Verdict
Nine out of ten problems with Exam Photo Resizer are solved by using the right format, keeping the file under 20 MB, matching the exact pixel spec, or adjusting the KB target.