Crop not working? Here's how to fix it
Most issues are small and fixable in seconds. Work through these in order.
1. The tool won't load
Reload the page or open it in a fresh tab. If an extension blocks scripts, use private (incognito) mode — the tool needs JavaScript, which is on by default in every modern browser.
2. A file won't upload
Check the format and size. The tool accepts JPEG, PNG, WebP, and AVIF up to 50 MB. Confirm it's a real image in one of those formats.
3. The crop box won't move or resize
Make sure you're dragging the handles, and if a preset ratio is on, it may lock the shape. Turn the ratio off for a free crop, or reload the tool.
4. The cropped image is smaller than expected
A small crop area selects only a small part of the image. Reopen and draw a larger area to keep more of the photo.
5. Nothing downloads
Check your browser's download location and pop-up/file settings. Many browsers quietly block automatic downloads from new sites.
Still stuck?
Try a different current browser (Chrome, Firefox, Safari, Edge). Because the tool runs locally, a fresh environment usually resolves remaining edge cases.
Verdict
Most Crop problems are solved by a reload, a supported format, turning off the ratio lock, or a private window.